The Contact Center ng Bayan (CCB) is a feedback mechanism designated as the government’s main helpdesk where citizens can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback.
The CCB was established by the Civil Service Commission and the Information and Communications Technology Office-National Computer Center (ICTO-NCC) to support the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007.
Features of the CCB
• Serves as a centralized contact point where all communications from the public may be routed, logged, responded to, and ultimately distributed to the different government agencies for proper handling and resolution, and follow through if necessary
• Data out of these communications can be collected, processed, and converted into useful information and reports to assist the government in performance evaluation and to seek improvement of its system of service delivery to the people.
Provides an avenue for the public to air out concerns relative to the quality of frontline service delivery by government personnel and any other violations of the Republic Act No. 9845 or Anti-Red Tape Act of 2007 (ARTA) for resolution, insighting and process improvement.
Provide information about government agency policies and procedures specifically focused on the CSC, ICTO, BIR, DOH, DTI, LRA, PAGASA,PHIC, SSS and Quezon City Government, which are part of the CCB. The CCB will serve as the direct channel for the public to express their complaints, feedback and recommendations.